I was reminded recently by a company to always be cautious with time frames. The date they assured me they would have a fabric by came, and when I called to check on it they told me that any date they give me really means that date plus or minus 5 days. Cute. I expect next to hear it it plus or minus 5 business days, not counting odd numbered days.
It reminds me of the time a certain major company...which starts with a K and ends with an ravet. Labelled their 9,000 double rub goods as suitable for heavy duty upholstery work. I of course called and the CSR immediately told me that for upholstery they would of course recommend that we apply a knit backing. Of course.
Bottom line. Watch those promises and use common sense. You can only control what you do yourself. If you keep the customer informed throughout the process then hopefully they will realize it is you and them trying to get through this, as opposed to you trying to get one over them.
